Shipping & Delivery Policy

Effective Date: 21 May 2025
Company: Zenith Gold Federation Private Limited (Brand Name: Zenith Finance)
Website: https://zenithfinance.site
Registered Address :FLAT NO. 303,BLDG NO.9B,MANGALMURTI NAGAR,Vasai,Thane,Maharashtra,India-401208

1. Nature of Services

Zenith Finance provides digital financial services, including personal loans and credit facilities. As such, no physical goods are shipped or delivered. All services are rendered digitally via our mobile application and official website.

2. Digital Service Delivery

Upon approval of your loan application, the disbursal process is completed as follows:

  • Loan Agreement: Shared via email and/or available within your account dashboard

  • Loan Disbursal: Funds are directly transferred to your verified bank account via IMPS/NEFT

  • Time Frame: Typically within 1 to 3 business days after final approval and e-signing of the agreement

3. Communication Channels

Once your loan is sanctioned or disbursed, the following communication is initiated:

  • Confirmation Email with transaction details

  • SMS notification on the registered mobile number

  • In-app notification or update via our official platform

4. Delivery Issues

If there is a delay or issue with loan disbursement or documentation, you are advised to:

  • Check if the e-sign process is completed

  • Verify if your bank account details are correct

  • Contact customer support for assistance

5. Documentation Delivery

All policy documents, agreements, repayment schedules, and invoices (if applicable) are delivered digitally via:

No hard copies are delivered via courier or postal services.

6. Support & Assistance

If you face any delay or did not receive your digital service, please contact our support team:

Customer Support
Phone: +91 7888129343
Email: support@zenithfinance.site

Grievance Officer
Name: Mr. Saurav Jaiswar
Email: support@zenithfinance.site
Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

7. Policy Updates

Zenith Finance reserves the right to update or modify this policy at any time without prior notice. Please refer to the latest version on our website for current terms.